Customer service Manager Job description

Responsibilities

  • Support in the definition and implementation of a company-wide customer service policy
  • Introduction and improvement of possibilities to measure customer satisfaction
  • Derivation of ways to improve the level of satisfaction
  • Communication with customers via telephone, email, letters or face-to-face meetings
  • Providing help and advice to the respective customers
  • Discussion with managers from other departments to agree on possible improvements

Requirements

  • Degree in business/economics, marketing, management or business related fields
  • Practical experience in customer service or similar positions is a plus
  • Ability to listening as well as communicate with the customer in a professional and service-oriented way
  • Good problem-solving and decision-making skills
  • Ability to stay confident, polite and patient in challenging situations
  • Good self-presentation when meeting the clients

 

For nearly 14 years Undutchables works with full satisfaction together with Together Abroad.
We started with just posting our jobs on their job board, and throughout the years our cooperation has grown into a valuable partnership.

Since last year Together Abroad present their workshop “How to find a job in The Netherlands” also at the 4 Undutchables offices to our candidates. We are happy to be able to provide such great and reliable service to our candidates.
And we look forward to continue our fruitful cooperation in the future.

Kirsten Jansen - van den Broek Undutchables

We have worked with Together Abroad as advertisers since their inception in 2009.

During this time, we have found them to be very responsive to our needs and very pleasant people to work with.


I would certainly recommend them as reliable and responsive business partners with an eye to the market and having their fingers on the pulse of the Dutch employment sector.

 

Ray Paker - Madison Parker International

I have known Linda since the inception of Together Abroad and have always been impressed by her passion for the world of internationals and the energy and drive they have invested in their business.

She have built an important portal for the international community in the Netherlands providing information, trainings and job opportunities to this group.

The job board is an important resource to Adams and gives us greater exposure to the jobs we advertise and an additional source of candidates.

 

Maureen Adam - Adam's Multilingual Recruitment