Call Agent Job description

Responsibilities

  • Inquiry and verification of customer information via answering phone calls and conducting interviews
  • Development of further directives by entering data about the customer
  • Providing the customer with information by explaining procedures and answering questions
  • Registering the customer's orders in an accurate way
  • Answering the customers' E-Mails
  • Ensuring the correct handling of complaints by completely informing the respective employee responsible for processing the complaint
  • Maintaining the quality and comparability of results by complying with guidelines

Requirements

  • High school diploma
  • Practical experience with call centers is a plus
  • Great communication and interpersonal skills
  • Customer- and service-orientation
  • Serenity in stressful situations
  • Accuracy in entering data
  • Usually availability for variable working hours required

Find Your Talents

For nearly 14 years Undutchables works with full satisfaction together with Together Abroad.
We started with just posting our jobs on their job board, and throughout the years our cooperation has grown into a valuable partnership.

Since last year Together Abroad present their workshop “How to find a job in The Netherlands” also at the 4 Undutchables offices to our candidates. We are happy to be able to provide such great and reliable service to our candidates.
And we look forward to continue our fruitful cooperation in the future.

Kirsten Jansen - van den Broek Undutchables

We have worked with Together Abroad as advertisers since their inception in 2009.

During this time, we have found them to be very responsive to our needs and very pleasant people to work with.


I would certainly recommend them as reliable and responsive business partners with an eye to the market and having their fingers on the pulse of the Dutch employment sector.

 

Ray Paker - Madison Parker International

I have known Linda since the inception of Together Abroad and have always been impressed by her passion for the world of internationals and the energy and drive they have invested in their business.

She have built an important portal for the international community in the Netherlands providing information, trainings and job opportunities to this group.

The job board is an important resource to Adams and gives us greater exposure to the jobs we advertise and an additional source of candidates.

 

Maureen Adam - Adam's Multilingual Recruitment